SHOPPING INFORMATION
Delivery is 1.5 KWD inside kuwait using our jeragh delivery service. outside Kuwait we are using DHL and the rate is based on DHL cost
It takes 1 –3 business days to deliver the order within Kuwait.
outside Kuwait will depend on SHL delivery time.
Once you have checked out your order, you will promptly receive an order confirmation via e-mail along with an accompanying invoice. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.
Yes. You will receive your invoice via e-mail when your order is sent out to you
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our customer service to check whether we received your order.
PAYMENT INFORMATION
A Wishlist allows shoppers to create personalized collections of products they want to buy and save them in their user account for future reference. Wishlists signify a customer’s interest in a product without an immediate intent to purchase.
Our shipments go through rigorous quality check processes before they leave our warehouse, however, there is a slight possibility that the product could get damaged during shipment. We urge you do not accept seal open/ Tampered/Leaked/Damaged shipment box as returns won’t be accepted in such cases. However, if you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund.
Step 1: Contact our Customer Support team via phone or email (info@jeraghlighting.com) within 7 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order.
Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.